If you receive the message “Our apologies, this media is not available for viewing on your device [1005]”, you have installed and/or downloaded a Root access on your device. We recommend you remove it or restoring the factory settings on your device.

The FOX video player adheres to standard system settings, and as such we are unable to confirm the compatibility of all devices with Rooting.

Various Rooting methods and alterations exists on Android operating systems which can affect a media’s playability on certain devices.

If you’ve completed the procedure listed above and are still experiencing the same problem, send us a message detailing the issue. Write us, here>

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