General solutions
If you’re using STAR from the web browser of your computer and receive an error message, we recommend you follow these simple steps to troubleshoot the issue:
- Make sure that your web browser is up-to-date. (We recommend Google Chrome.) To find out more about this procedure, click here>
- Clear your browser’s cookies and cache. If you’re unsure how to do this, click here>
- Log back into FOX using your user ID and password. To see a step-by-step, click here>
If you’ve completed the steps listed above and are still experiencing the same problem(s), send us a message detailing the issue. Write us, here>