Error message: 1402, 1403, 1404, 1405, 1421, 1422, 1423, or 1424

If you’re attempting to view a video and you receive an error message, numbered as 1402, 1403, 1404, 1405, 1421, 1422, 1423, or 1424, we recommend closing the application and relaunching it after around 15 seconds.

If the error persists, please reach out to us with the following information:

  • The title of the video you’re attempting to view (if it’s a series episode, please include the series season number).
  • The error message number that appears on your screen.
  • Detail any steps you’ve taken to resolve the problem.
  • Your session ID number. If you’re unsure how to find this, click here> 

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