Error message: 1001 or 1401
Error messages marked as either 1001 or 1401 occur when a media selected for viewing is unplayable due to a technical failure.
If you receive either error message, please reach out to us with the following information:
- The title of the video you’re attempting to view (if it’s a series episode, please include the series season number).
- The error message number that appears on your screen.
- Detail any steps (if any) you’ve taken to resolve the problem.
- Your session ID number. If you’re unsure how to find this, click here>
Write us, here>