Do I have to disable my antivirus or firewall?

It's not necessary to disable your antivirus or firewall in order to use the STAR. If you have either one installed, just allow access to STAR when prompted by the tool.


To avoid being prompted to do so every time you log in, we recommend making an exception for STAR on your computer. To do so, go to your internet provider’s help section and follow the instructions.

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